Overview
Colligo helps collectors manage trading card portfolios, research market trends, and connect with other collectors and vendors. This policy explains what personal information we collect, how we use it, how we share it, and the choices you have.
By using Colligo, you acknowledge the practices described in this policy. To submit a privacy request or ask questions, contact us at privacy@colligo-app.com.
Information We Collect
We collect the following categories of personal information:
Identifiers
- Name, email address, username, and authentication credentials when you create or sign in to an account.
- Device identifiers, IP address, and referral codes associated with your account or device.
Commercial information
- Collection data you add, including portfolio entries, card details, watchlists, trade lists, and preferences.
- Subscription status, billing history, and referral credit balances managed through our payment processor.
Internet or network activity
- App interactions, feature engagement, session data, and diagnostic logs used to improve performance and reliability.
- Referral link click events and attribution data collected through Branch.io deep links.
Inferences and preferences
- Personalization data derived from your collecting behavior, search history within the app, and feature usage patterns.
Image and scan data
- Card images submitted through our scanning feature. Images are processed using AWS Textract and Google Gemini for card identification only and are not permanently stored after processing is complete.
Referral and contact data
- Referral code usage, number of users referred, link click events, conversion status, and credit balances.
- If you use the in-app share feature to invite others, contact information (such as phone numbers or email addresses) you choose to share is used solely to deliver the invitation and is not retained by Colligo after delivery.
How We Use Information
We use the information we collect for the following purposes and on the following legal bases:
- To provide and maintain the Colligo experience, including portfolio tracking, vendor tools, show discovery, and community features. (Basis: performance of our contract with you.)
- To personalize recommendations, price alerts, and insights tailored to your collecting goals. (Basis: legitimate interest in delivering a relevant user experience.)
- To process payments, manage subscriptions, and apply referral credits. (Basis: performance of our contract with you.)
- To communicate service updates, security notices, and feature announcements. (Basis: legitimate interest in keeping users informed; legal obligation for security notices.)
- To analyze trends and improve product reliability, safety, and user experience. (Basis: legitimate interest in maintaining and improving our services.)
- To operate the referral program, including tracking conversions, calculating credit awards, applying credits to billing, and detecting fraudulent or abusive activity. (Basis: performance of our contract with you; legitimate interest in fraud prevention.)
- To comply with legal obligations and respond to lawful requests from authorities. (Basis: legal obligation.)
How We Share Information
- With service providers that help us host, secure, and operate Colligo, including cloud infrastructure, analytics, and customer support partners. These providers are contractually prohibited from using your data for any purpose other than providing services to us.
- With payment and subscription processors, including Stripe (via RevenueCat), to manage billing, subscription status, and referral credit application.
- With Branch.io for referral link attribution and deep link routing.
- With AWS and Google for card scanning and image processing. Images are not retained by these providers after processing.
- With other users when you choose to share your profile, collection, or trading activity publicly or within the community.
- With successors in the event of a merger, acquisition, or sale of assets, in which case we will notify affected users prior to any transfer of personal information.
- When required by law, regulation, court order, or to protect the rights, property, or safety of Colligo, our users, or the public.
We do not sell your personal information to third parties. We do not share your personal information with third parties for their own independent marketing purposes.
Referral Program
Colligo operates a referral program that rewards users who invite others to join the platform. This section describes how the program works and how related data is handled.
How the program works
- When you refer a friend using your unique referral code or link, and that person creates a Colligo account and upgrades to any paid subscription tier (Collector Pro or Vendor Pro), both you and the referred user receive a $5 credit applied to your next billing cycle.
- Credits have no cash value and are not redeemable for cash. Credits may only be applied toward Colligo paid subscription fees.
- Credits are awarded only upon confirmed paid conversion. Account creation alone does not trigger a reward.
- Colligo reserves the right to withhold, revoke, or adjust credits if referral activity is determined to be fraudulent, abusive, or otherwise in violation of these terms, including the creation of duplicate or fictitious accounts, or any activity that artificially generates referral credits not tied to genuine new user acquisition.
Data we collect and use
- We assign each user a unique referral code and track referral link clicks, sign-ups attributed to your code, and whether referred users convert to a paid plan.
- Referral attribution is tracked using Branch.io deep links. Branch.io's privacy policy governs their handling of link and device data.
- If you share your referral link via the in-app share feature, contact information you choose to share is used solely to deliver the invitation and is not retained by Colligo after delivery.
- Referral link click data for non-converting users is retained for up to 90 days and then deleted.
- Referral statistics visible in the app (friends referred, conversions, credits earned) are associated with your account for the duration it remains active.
Program modifications
- Colligo reserves the right to modify, suspend, or discontinue the referral program at any time. We will communicate material changes by updating this policy with a new effective date.
- Credits already applied to your account prior to a program change will not be affected retroactively.
Vendor referral program
Colligo also operates a separate vendor referral revenue share program for approved vendor partners. That program is governed by the terms of your vendor partnership agreement and is distinct from the consumer referral credit program described above.
Cookies & Similar Technologies
- We use cookies and similar technologies to remember preferences, keep you signed in, and measure feature performance.
- Referral link attribution may use device identifiers or cookies to associate a sign-up with a referring user.
- We do not currently respond to browser “Do Not Track” (DNT) signals, as no uniform standard for DNT compliance exists. We will revisit this position if a standard is established.
- You can adjust browser or device settings to limit cookie use, though some features may not work as intended.
Data Retention
- We retain personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations.
- Referral link click data for non-converting users is retained for up to 90 days and then deleted.
- Card scan images are deleted immediately after processing and are never stored permanently.
- Invitation contact data (phone numbers or emails shared via in-app share) is deleted after delivery and never stored.
- If you delete your account, we remove or anonymize personal data within 30 days unless retention is required by law or to resolve a pending dispute. Unused referral credits are forfeited upon account deletion.
Security
- We use administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest.
- Card scan images are transmitted to our processing partners (AWS Textract and Google Gemini) over encrypted connections and are deleted immediately after processing. They are never stored permanently by Colligo or its processing partners.
- No system is completely secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including within the timeframes required by the laws of your state of residence. We encourage you to use strong, unique passwords and to protect access to your device and account.
Your Choices
- Access or update your account information through in-app settings at any time.
- Request deletion of your account and associated personal data by contacting privacy@colligo-app.com. We will process deletion requests within 45 days of receipt, subject to legal retention requirements. We may extend this period by up to 45 additional days when reasonably necessary, in which case we will notify you of the extension.
- Request a copy of your personal information by contacting privacy@colligo-app.com.
- Opt out of marketing communications using the unsubscribe link in any email or by updating notification preferences in the app. Note that deletion of your account will forfeit any unused referral credits.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to know
You have the right to request disclosure of: (1) the categories of personal information we have collected about you; (2) the categories of sources from which we collected it; (3) the business or commercial purpose for collecting it; (4) the categories of third parties with whom we share it; and (5) the specific pieces of personal information we hold about you. We will respond to verified requests within 45 days. We may extend this period by an additional 45 days when reasonably necessary, with notice.
Right to delete
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (for example, information needed to complete a transaction, detect fraud, or comply with legal obligations).
Right to correct
You have the right to request correction of inaccurate personal information we maintain about you.
Right to opt out of sale or sharing
We do not sell personal information and do not share personal information with third parties for cross-context behavioral advertising. You have the right to opt out of any such sale or sharing, and there is nothing to opt out of at this time.
Right to limit use of sensitive personal information
We do not collect sensitive personal information as defined by CPRA (such as Social Security numbers, financial account credentials, precise geolocation, or biometric data). If this changes, we will update this policy and provide opt-out mechanisms as required.
Right to non-discrimination
We will not discriminate against you for exercising any of your California privacy rights. We will not deny you services, charge you a different price, or provide a different level of quality because you exercised a right under this section.
How to submit a request
To exercise any of the above rights, contact us at privacy@colligo-app.com. We will verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.
Other State Privacy Rights
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out of certain data processing. We honor verified requests from residents of these states in a manner consistent with applicable law. Contact us at privacy@colligo-app.com to submit a request.
Children's Privacy
- Colligo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete that information promptly.
- The referral program and any financial features of the platform are available only to users who are 18 years of age or older, or the age of majority in their jurisdiction, whichever is greater.
International Users
Colligo is operated in the United States. If you access the app from outside the United States, please be aware that your information will be transferred to and processed in the United States and other countries where our service providers operate. Data protection laws in those countries may differ from those in your country of residence.
For users in the European Economic Area, United Kingdom, or Switzerland: we process your personal information based on the legal bases described in the How We Use Information section above. Where we rely on legitimate interests, you have the right to object to that processing. You also have the right to lodge a complaint with your local supervisory authority. Contact us at privacy@colligo-app.com for more information or to exercise your rights.
Governing Law
This policy and any disputes arising from it are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action relating to this policy must be brought in the state or federal courts located in North Carolina, and you consent to the jurisdiction of those courts.
Changes to This Policy
- We may update this policy to reflect changes to our practices, product features, or applicable law.
- We will notify you of material updates by posting the revised policy with a new effective date and, where appropriate, by sending a notice through the app or via email.
- Your continued use of Colligo after a material update constitutes your acknowledgment of the revised policy.
Contact Us
If you have questions, requests, or complaints about this privacy policy or our data practices, contact us at:
Email: support@colligo-app.com
Colligo / Joco Gaming LLC
We will respond to all privacy-related inquiries within 45 days of receipt.